What We Offer

At Mind in Mind Psychology, we believe the way we treat our team directly shapes the care we provide to our clients. We are committed to creating a workplace that is supportive, inclusive, and grounded in psychological safety.

You can expect:

• A genuinely supportive and respectful team culture
• Leadership that values transparency, fairness, and open communication
• A neurodiversity-affirming workplace that recognises different thinking and communication styles
• An inclusive environment that warmly welcomes LGBTQIA+ individuals and families
• Flexibility and understanding where possible, recognising that life outside of work matters
• A calm, professional environment that prioritises kindness and respect

We aim to create a workplace where people feel safe to ask questions, make mistakes while learning, and contribute ideas for improvement. Our team works collaboratively and values initiative, reliability, and thoughtful problem-solving.

We are a small practice with a strong sense of shared purpose. Everyone’s role matters, and we take pride in running an ethical, organised, and client-centred service.

Reception & Administration Assistant (Casual) Role Description

Role Purpose

To support the smooth day-to-day running of the practice by providing front-desk reception services and administrative support to clinicians, management, and the practice owner. The role also supports accurate and timely processing of client bookings, payments, and general office operations.

Key Responsibilities

Reception & Client Support

• Answer phones and respond to enquiries in a professional and friendly manner
• Manage client bookings, cancellations, and rescheduling
• Maintain accurate and up-to-date appointment diaries
• Send appointment reminders and new client information
• Ensure client records are updated with relevant information
• Maintain a welcoming, tidy, and professional reception and waiting area

Administration

• Set up and maintain client files in accordance with confidentiality requirements
• Scan and upload documentation to client records
• Manage incoming mail, emails, and messages
• Complete daily administrative and reception checklists
• Maintain office supplies and stock levels
• Support referral administration and general practice administration as required

Billing & Payments

  • Process client payments and cancellation fees

  • Assist with Medicare and third-party billing processes

  • Manage invoices and daily payment reconciliation

  • Support follow-up of outstanding accounts when required

Skills & Experience

  • Strong customer service and communication skills

  • Excellent attention to detail and organisation

  • Ability to manage multiple tasks and prioritise effectively

  • Comfortable working with practice management software

  • Experience in a health or allied health setting (desirable)

Other Requirements

  • Willingness to undertake a criminal history check if required

Acknowledgement

This position description is not exhaustive and may change to meet the practice's needs.

How to Apply

If this role sounds like a good fit for you, we’d love to hear from you.

Please complete the application form below and upload your resume.